Terms of Service

1 Agreement to Terms

Welcome to Binoova. By creating an account, accessing, or using any part of Binoova's platform — including our website, mobile application, or any associated services — you ("User", "Merchant", "Operator", or "Member") confirm that you have read, fully understood, and agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines, policies, or rules that may apply to specific features of our platform.

If you are using Binoova on behalf of a business, cooperative, association, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the word "you" refers to both you personally and that entity.

If you do not agree to these Terms in their entirety, you must immediately discontinue all use of the platform. Continued use of Binoova following any revision to these Terms constitutes your unconditional acceptance of the revised Terms.

2 Definitions

For the purposes of these Terms, the following definitions apply throughout:

3 Eligibility

3.1 Age Requirements

You must be at least 18 years of age to register for or use Binoova's services. By using the Platform, you confirm that you satisfy this age requirement. Binoova reserves the right to request proof of age at any time and to terminate accounts found to belong to minors.

3.2 Legal Capacity

You must have full legal capacity to enter into a binding contract under Nigerian law. Persons who have been declared legally incompetent by a court of competent jurisdiction are not eligible to use the Platform.

3.3 Geographic Availability

Binoova's services are primarily designed and operated for use in the Federal Republic of Nigeria and Liberia. Users accessing the platform from other jurisdictions do so entirely at their own risk and are solely responsible for compliance with all applicable local laws and regulations in their territory.

3.4 Business Entities

Merchants and Operators registering as business entities must be duly registered under the laws of Nigeria (with the Corporate Affairs Commission — CAC) or the equivalent authority in their operating jurisdiction. Binoova may request a Certificate of Incorporation, Business Name (BN) Number, or other registration documents at any time during the account lifecycle.

4 Our Services

Binoova provides a suite of digital financial management tools specifically designed for Nigeria's informal and semi-formal economy. Our core service offerings include:

4.1 Service Availability

Binoova strives to maintain platform availability 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, system upgrades, third-party service disruptions, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of scheduled downtime where practicable.

4.2 Service Modifications

Binoova reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time. We will provide reasonable prior notice of material changes. Your continued use of the Platform following such changes constitutes your acceptance of the updated service.

4.3 Beta Features

From time to time, Binoova may offer beta or experimental features. Such features are provided on an "as-is" basis without warranty of any kind and may be discontinued at any time without prior notice. Binoova shall not be liable for any loss arising from reliance on beta features.

5 User Responsibilities

5.1 Account Registration

When creating a Binoova account, you agree to provide accurate, complete, and current information including your full legal name, a valid Nigerian phone number, a valid email address, and where applicable, your BVN (Bank Verification Number) or NIN (National Identity Number). You are solely responsible for all activity that occurs under your account, whether or not authorised by you.

5.2 Account Security

You are responsible for maintaining the strict confidentiality of your login credentials (username, password, and PIN). You agree to notify Binoova immediately at hello@binoova.com or +234 808 540 4242 if you suspect any unauthorised access to or use of your account. Binoova will not be liable for any loss arising from the unauthorised use of your account where you failed to take reasonable security precautions.

5.3 Accurate Recordkeeping

Users — particularly Operators of savings groups and Merchants managing installment plans — are responsible for maintaining accurate records of all contributions, payouts, and agreements with their Members or Buyers. Binoova's platform is a tracking and management tool; it does not independently verify the accuracy or completeness of data entered by Users.

5.4 Device & Internet Access

You are responsible for obtaining the device, internet connection, and software necessary to access the Platform. Binoova does not guarantee compatibility with all devices, operating systems, or internet service providers.

5.5 Acceptable Use

You agree not to use the Platform in any manner that:

• Is fraudulent, deceptive, illegal, or unauthorised under applicable law.
• Violates any applicable Nigerian law, CBN directive, or FCCPC regulation.
• Impersonates another person, business, or entity.
• Involves uploading, transmitting, or distributing viruses, malware, ransomware, or any other harmful code.
• Attempts to gain unauthorised access to any part of the Platform, its servers, or underlying systems.
• Involves reverse-engineering, decompiling, or disassembling any part of the Platform's software.
• Uses automated tools (bots, scrapers, crawlers) to access or extract data from the Platform without prior written authorisation from Binoova.
• Interferes with or disrupts the integrity, performance, or security of the Platform or associated services.

6 Subscriptions & Plans

Access to the full functionality of the Binoova Platform — including both the Pay Small Small merchant service and the Micro Savers (Akawo/Esusu/Susu) management tools — requires an active subscription. A single subscription covers the use of both services within your account ecosystem. Binoova currently offers two subscription tiers:

6.1 What Happens When Your Subscription Expires

Upon expiry of your subscription, your account will enter a restricted access state. You will retain read-only access to your dashboard and historical records, but the following functionalities will be suspended until renewal:

• Adding new clients, members, or buyers to the platform.
• Enrolling new installment plans or savings groups.
• Automated debit or payment collection from clients.
• All active automated reminders and notification workflows.
• Any other transactional or operational functionality within your account ecosystem.

Binoova is not liable for any business disruption, missed collections, or financial losses arising from a lapsed subscription.

6.2 Subscription Renewal

Upon renewal of your subscription, all suspended functionalities will be automatically restored. Subscription renewal is available via debit/credit card, bank transfer, or USSD. Restoration is automatic upon confirmed payment. If your account is not restored within a reasonable time after payment is confirmed, contact our support team at hello@binoova.com.

6.3 Renewal Reminders

Binoova will send advance renewal reminders through one or more of the following channels: phone call, email, or SMS. It is your responsibility to ensure your contact details are current within the Platform to receive these notifications.

7 Payments & Fees

7.1 Transaction Fees

In addition to subscription fees, certain transactions — such as automated payment collections processed through the Platform — may attract per-transaction fees. These will be clearly disclosed to you before you enable such features. Current fee schedules are published on our Pricing page at binoova.com/pricing.

7.2 Third-Party Payment Fees

Our Payment Partners may independently charge fees for processing transactions. These fees are entirely separate from Binoova's fees and are levied directly by the Payment Partner. Binoova does not earn any revenue from third-party processing fees.

7.3 Fee Changes

Binoova reserves the right to revise its fee structure at any time with 30 days' prior written notice to registered Users, delivered via email to your registered address or through a prominent in-app notification. Continued use of the Platform after any fee changes take effect constitutes your acceptance of the revised fee schedule.

7.4 Refund Policy

Subscription fees paid to Binoova are generally non-refundable, except: (a) where required by applicable Nigerian consumer protection law; (b) where Binoova has materially and demonstrably failed to deliver the subscribed service; or (c) at Binoova's sole discretion in exceptional documented circumstances. All refund requests must be submitted in writing to hello@binoova.com within 14 days of the charge in question.

7.5 Taxes

You are responsible for all taxes, levies, or duties associated with your use of the Platform and all transactions facilitated through it, in accordance with applicable Nigerian law. Binoova may collect Value Added Tax (VAT) on applicable services where required by the Federal Inland Revenue Service (FIRS).

8 Payment Processing & Third-Party Partners

8.1 Reliance on Payment Partners

All financial transactions on the Platform are processed by licensed Payment Partners. By initiating any payment through Binoova, you simultaneously agree to be bound by the applicable terms and conditions of the relevant Payment Partner. Binoova is not responsible for errors, delays, reversals, or failures attributable to Payment Partners.

8.2 Supported Payment Methods

Binoova currently supports payments via Nigerian bank accounts, debit and credit cards (Mastercard, Visa, Verve), bank transfers via NIBSS, and USSD codes. Supported payment methods may change from time to time, and not all methods will be available for all transaction types.

8.3 Currency

All transactions on the Platform are conducted in Nigerian Naira (₦) unless otherwise expressly stated for supported operations in Liberia or other jurisdictions.

8.4 Transaction Records

Binoova maintains records of transactions logged on the Platform. These records are derived from data provided by Payment Partners and Users and should not be treated as standalone audited financial statements. Binoova cannot guarantee their absolute accuracy or completeness for accounting or legal purposes.

8.5 Failed Transactions

Where a payment fails, Binoova will notify the relevant User. Failed payment amounts will not be credited to any account until the transaction is confirmed as successful by the Payment Partner. Binoova is not liable for any financial loss arising from failed transactions attributable to third-party processors, User error, or bank-side issues.

9 Merchant Terms — "Pay Small Small" Service

This section applies specifically to Merchants using Binoova's installment payment management feature. By enabling the Pay Small Small service, Merchants agree to these additional terms in full.

9.1 Merchant Eligibility

Merchants must operate a legitimate, lawfully registered business in Nigeria or another supported country. Binoova reserves the right to verify business legitimacy at any time and may request documentation including CAC registration certificates, business address proof, product or service descriptions, and registered bank account details.

9.2 Merchant Obligations

• Merchants must accurately and honestly represent their products and services to all Buyers at all times.
• Merchants must deliver goods or services to Buyers as agreed, regardless of the status of the payment schedule.
• Merchants must establish clear, written installment terms — including total amount, number of installments, payment frequency, and any applicable fees or penalties for late payment — before enrolling any Buyer.
• Merchants must obtain informed, voluntary consent from Buyers before enrolling them in any installment plan.
• Merchants must not charge interest rates that are usurious or in violation of applicable Nigerian law.
• Merchants must engage promptly and professionally with Buyer complaints through Binoova's dispute resolution process.

9.3 Merchant-Buyer Agreement

The installment agreement is a legal contract between the Merchant and the Buyer. Binoova facilitates tracking and collection reminders but is not a party to this agreement and assumes no liability for its enforceability or performance. Merchants are solely responsible for ensuring their installment contracts are legally enforceable. Binoova strongly recommends that Merchants provide written, signed installment agreements to all Buyers prior to commencing any payment plan.

9.4 Collection & Automated Reminders

Binoova provides automated SMS, WhatsApp, and email reminders to Buyers for upcoming and overdue installments on behalf of Merchants. Merchants agree that all communications facilitated through Binoova must be professional, non-threatening, and fully compliant with Nigerian consumer protection laws and the FCCPC Act.

9.5 Merchant Service Fees

Merchants are charged a service fee as outlined on the current Binoova Pricing page. Applicable fees are deducted from collections processed through the Platform prior to disbursement. Binoova reserves the right to revise its Merchant fee schedule with 30 days' prior notice to registered Merchants.

9.6 Merchant Payouts

Collected installment payments (net of applicable fees) will be disbursed to the Merchant's registered bank account on the schedule specified in the Merchant's plan terms. Binoova is not liable for disbursement delays caused by third-party payment processors, bank processing timelines, or errors in Merchant-provided bank account details.

9.7 Refunds to Buyers

Where a Buyer is entitled to a refund — for example, due to non-delivery of goods or services — it is the Merchant's sole responsibility to process and issue that refund directly. Binoova does not hold Buyer funds and is not in a position to initiate or compel refunds on behalf of Merchants.

10 Savings & Cooperative Services (Akawo / Esusu / Susu)

10.1 Nature of the Service

Binoova's Akawo, Esusu, Susu, and cooperative savings features are software management tools. Binoova does not pool, hold, invest, lend, or provide any guarantee over funds contributed by Members of any savings group. The Platform serves exclusively as a records management and communications tool.

10.2 Operator Responsibilities

Operators are the primary administrators of their savings groups and accept full responsibility for:

• Accurately entering and maintaining complete contribution records for all Members at all times.
• Managing the payout schedule diligently and ensuring all Members receive their entitled amounts on time.
• Communicating clearly and proactively with Members regarding group rules, contribution amounts, payment dates, and any changes thereto.
• Resolving all disputes that arise between Members of their group in a fair and timely manner.
• Ensuring compliance with applicable Nigerian laws governing informal savings schemes in their locality, including relevant State Co-operative Societies Laws.
• Maintaining sufficient transparency with Members to build and sustain group trust.

10.3 Member Rights & Risks

Members joining savings groups managed through Binoova acknowledge and accept that:

• Binoova does not guarantee payments from other Members or from Operators under any circumstances.
• The entire risk of non-payment, group default, or Operator misconduct rests solely between Members and the Operator.
• Members should exercise independent judgement and conduct personal due diligence before joining any savings group on the Platform.
• Binoova's role is limited to providing digital tracking and communication tools — not financial insurance, guarantees, or recourse.

10.4 Accuracy of Contribution Records

Contribution records tracked on the Platform are only as accurate as the information entered by the Operator. Binoova bears no liability for discrepancies arising from incorrect or incomplete data entry. In the event of a dispute, Binoova may provide available transaction logs to assist in resolution, but such records are advisory in nature and do not constitute a certified audit or legal proof of payment.

10.5 Group Dissolution & Data Export

In the event a savings group is dissolved, Binoova will allow the Operator to export all group data for a period of 90 days after the last recorded transaction. Following this period, inactive group data may be archived in accordance with Binoova's data retention policy.

11 SMS Messaging Policy

11.1 Third-Party SMS Infrastructure

Binoova does not operate its own telecommunications infrastructure. All SMS messages sent through the Platform are delivered via independent, licensed third-party SMS gateway providers. Accordingly:

• SMS delivery is subject to the technical capabilities and compliance policies of those gateway providers.
• Message filtering, routing delays, or blocking may occur based on the gateway provider's own compliance requirements or telecommunications regulations.
• Binoova shall not be held responsible for any decisions made by SMS gateway providers regarding message delivery, filtering, modification, or restriction.

11.2 Sender ID Registration

Sender ID registration and approval are controlled exclusively by SMS gateway providers and telecommunications networks. Binoova does not guarantee the approval of any Sender ID submitted by Merchants or Operators. A Sender ID may be approved, modified, rejected, or replaced with a generic numeric sender identifier depending on the compliance policies of the gateway provider or telecommunications regulator. Binoova accepts no liability for any rejection, modification, or delay in Sender ID approvals.

11.3 Permitted SMS Usage

SMS messages within the Binoova Platform are configured using defined templates aligned to the services we provide. The SMS system is intended exclusively for legitimate business communications, including:

• Transaction notifications and payment confirmations.
• Contribution reminders for savings group members.
• Installment payment alerts and overdue notices.
• Customer service and account-related notifications.
• Merchant promotional messages where expressly permitted under applicable law.

All SMS messages must be directed only to existing customers or savings group members who have a legitimate, established relationship with your business or group.

11.4 Message Filtering & Restricted Content

SMS gateway providers may automatically block or filter messages containing certain restricted or sensitive keywords, including financial or investment-related language flagged as speculative, suspected bulk spam, or language restricted by the Nigeria Communications Commission (NCC). Where such filtering occurs, Binoova bears no responsibility for undelivered messages. Users are responsible for ensuring all message content complies with applicable telecommunications regulations and gateway provider policies.

11.5 SMS Units — Purchase & Usage

SMS messages sent through the Platform consume prepaid SMS Units. Key terms governing SMS Units include:

• SMS Units are a prepaid, non-refundable service.
• Units must be purchased before messages can be sent; the Platform does not operate on credit for SMS messaging.
• SMS Units are not automatically replenished. Operators and Merchants are responsible for monitoring their balance in the Binoova dashboard and purchasing additional units before their balance is exhausted.
• Binoova operates a strictly Pay-As-You-Use model — units are deducted per message sent.

11.6 Chargeable vs. Non-Chargeable SMS

The following messages consume SMS Units from your balance: transaction notifications, contribution reminders, installment alerts, merchant promotional messages, and all other user-initiated messaging services.

The following are not charged to Users: one-time password (OTP) and phone number verification messages sent during account registration. These costs are covered entirely by Binoova.

11.7 SMS Delivery Window

SMS messages with branded Sender IDs are delivered during the window of 7:00 AM to 8:00 PM (WAT, GMT+1). Messages queued outside this window may be delivered with a generic numeric sender ID or held and delivered the following morning, depending on the gateway provider's routing rules. Binoova does not guarantee exact delivery timing and is not liable for messages delivered outside a User's preferred schedule.

11.8 Delivery Limitations

While Binoova strives to facilitate reliable SMS delivery, delivery may be affected by telecom network conditions, recipient phone availability or network coverage, gateway provider routing decisions, regulatory restrictions, or automated message filtering. Binoova does not guarantee a 100% delivery rate for any messaging campaign or individual message.

11.9 Policy Modifications

Binoova reserves the right to modify SMS unit pricing, usage policies, or messaging rules at any time to align with changes in gateway provider policies or telecommunications regulations. Users will be notified of significant changes through the Platform or via email.

12 Defaults, Non-Payment & Disputes Between Users

12.1 Installment Defaults (Merchant-Buyer)

Where a Buyer defaults on an agreed installment payment, recovery is the sole responsibility of the Merchant through legal channels available under Nigerian law. Binoova will provide Merchants with available payment records and communication logs to support their recovery efforts but does not act as, and should not be treated as, a debt collection agency.

12.2 Savings Group Defaults (Operator-Member)

Where an Operator fails to pay out to a Member as agreed, or where a Member defaults on their contributions, Binoova does not guarantee, underwrite, or compensate for such shortfalls. Binoova may provide access to available transaction records to assist in resolution and may, at its sole discretion, facilitate non-binding mediation between the parties.

12.3 Reporting a Dispute

Users may report disputes against other Users through the Platform's in-app dispute reporting feature or by emailing hello@binoova.com. Binoova will review reported disputes within 5 business days and communicate a response to the parties involved.

12.4 Binoova's Role in Disputes

Binoova's involvement in User-to-User disputes is limited to providing transaction data and facilitating communication. Binoova is not an arbitrator, mediator, court, or regulatory body and has no authority to compel any party to make, accept, or reverse a payment. For legally binding resolution, Users may seek recourse through the Federal Competition and Consumer Protection Commission (FCCPC), the Consumer Protection Council, or the Nigerian courts.

13 KYC, AML & Regulatory Compliance

13.1 Know Your Customer (KYC)

Binoova is committed to full compliance with Nigerian Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. As part of this commitment, we may require Users — particularly Merchants and Operators — to complete identity verification procedures, including submission of:

• Government-issued photo ID (National ID Card, Driver's Licence, International Passport, or Voter's Card).
• Bank Verification Number (BVN).
• National Identification Number (NIN).
• Proof of business registration (for Merchants and registered cooperatives).
• Utility bill or other current proof of residential or business address.

13.2 Transaction Monitoring

Binoova reserves the right to monitor all transactions on the Platform for suspicious activity in accordance with applicable Nigerian AML laws. We may suspend or terminate accounts and report suspicious activity to relevant authorities — including the Nigerian Financial Intelligence Unit (NFIU) — without prior notice where required or permitted by law.

13.3 Sanctions Compliance

Binoova does not provide services to any individual or entity subject to sanctions imposed by the Nigerian government, the United Nations Security Council, the African Union, or any other applicable international body. Binoova reserves the right to screen Users against relevant sanctions lists at any time.

13.4 Records Retention

In compliance with Nigerian law, Binoova retains transaction records and User identity information for a minimum of 5 years from the date of the relevant transaction or account closure, whichever occurs later.

14 Privacy & Data Protection

Binoova is committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023. Please review our full Privacy Policy for comprehensive information on how we collect, use, store, and protect your data.

14.1 Data We Collect

Binoova may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, NIN, BVN.
• Contact Data: Phone number, email address, physical address.
• Financial Data: Bank account details, transaction history (processed through Payment Partners).
• Technical Data: IP address, device information, operating system, app usage and interaction data.
• Communications: Records of customer support interactions and dispute-related correspondence.

14.2 How We Use Your Data

We process your personal data to provide and continuously improve our services; verify your identity (KYC); send essential service communications; process transactions through Payment Partners; detect, investigate, and prevent fraud; comply with applicable legal and regulatory obligations; and respond to your enquiries and support requests.

14.3 Data Ownership

You retain ownership of all data you input into the Platform. Binoova processes your data only as a data processor acting on your behalf, or as a data controller where independently required by law. Binoova will not sell your personal data to any third party under any circumstances.

14.4 Data Sharing

Binoova may share your data with: licensed Payment Partners (for transaction processing); KYC and identity verification service providers; regulatory authorities (where compelled by law or court order); and professional advisors bound by confidentiality obligations. We do not share your data with advertisers, data brokers, or any commercial third party for marketing purposes.

14.5 Your Rights Under the NDPR & NDPA

Under Nigerian data protection law, you have the right to access, correct, restrict, or request deletion of your personal data. You may also object to certain forms of processing or request data portability. To exercise any of these rights, contact our Data Protection Officer at hello@binoova.com.

14.6 Data Security

We implement industry-standard technical and organisational security measures, including SSL/TLS encryption, optional two-factor authentication (2FA), role-based access controls, and periodic security audits. However, no digital system is entirely impervious to all threats, and Binoova cannot guarantee absolute security.

14.7 Data Breach Notification

In the event of a data breach that is likely to result in significant risk to your rights and freedoms, Binoova will notify affected Users and the Nigeria Data Protection Commission (NDPC) within 72 hours of becoming aware of the breach, in accordance with the Nigeria Data Protection Act 2023.

15 Financial Services Disclaimer

Binoova is a technology company, not a financial institution. This distinction is fundamental, and Users must clearly understand the following limitations before using the Platform.

15.1 What Binoova Is Not

Binoova is not:

• A bank, microfinance bank, or financial institution licensed by the CBN.
• A money transmitter, remittance service, or licensed payment service provider.
• A holder, manager, custodian, or trustee of customer or member funds.
• A provider of financial advice, investment advice, credit facilitation, or loan products.
• A credit bureau or credit reference agency.
• An entity covered by or registered with the Nigerian Deposit Insurance Corporation (NDIC).

15.2 No Fund Holding

Binoova does not, at any time, hold, pool, invest, or manage User funds. All payments initiated through Binoova are processed directly by our licensed Payment Partners. In the event of a payment dispute, Binoova will facilitate communication between the parties, but the resolution of any financial claim lies solely between Users and the relevant Payment Partners or financial institutions.

15.3 No Financial Advice

Nothing on the Binoova platform constitutes financial, investment, tax, or legal advice. The Platform provides information and organisational tools for operational and record-keeping purposes only. Users should consult qualified, licensed financial advisors and legal counsel for advice specific to their circumstances.

15.4 User's Compliance Responsibility

Users are solely responsible for ensuring that their use of the Platform — including the operation of savings groups, collection of contributions, and facilitation of installment payments — complies with all applicable Nigerian laws and regulations, including CBN guidelines, FCCPC consumer protection requirements, and relevant State Co-operative Societies Laws.

16 Prohibited Activities

The following activities are strictly prohibited on the Binoova platform and will be met with immediate enforcement action:

• Operating, facilitating, or promoting a Ponzi scheme, pyramid scheme, or any other fraudulent investment or savings scheme through the Platform.
• Using the Platform to launder money, finance terrorism, or facilitate any other criminal activity.
• Enrolling Buyers in installment plans for goods or services that are illegal under Nigerian law.
• Misrepresenting your identity, business nature, product offerings, or service capabilities to other Users or to Binoova.
• Operating another User's account or collecting payments on behalf of an unregistered third party without express written authorisation from Binoova.
• Charging Buyers hidden fees, undisclosed interest rates, or any financial terms not clearly communicated at the point of installment enrollment.
• Using the Platform to circumvent or violate Nigeria's foreign exchange regulations or any CBN directive.
• Facilitating, participating in, or enabling any form of financial fraud or identity fraud.
• Threatening, abusing, harassing, or intimidating other Users, Binoova staff, or any third party in connection with the Platform.
• Using deceptive, misleading, or manipulative practices to solicit savings contributions or installment payments from any person.

17 Account Suspension & Termination

17.1 Suspension by Binoova

Binoova may suspend your account immediately and without prior notice in any of the following circumstances:

• Binoova suspects fraudulent, illegal, deceptive, or harmful activity conducted through your account.
• You have materially violated any provision of these Terms or any applicable law.
• Binoova receives a lawful instruction from a regulatory authority, court, or law enforcement agency.
• A credible security threat or compromised account is identified.
• Your account has been inactive for more than 12 consecutive months.

During a suspension, you will not be able to access or operate the Platform. Your data will be retained in accordance with Binoova's data retention policy.

17.2 Termination by Binoova

Binoova may permanently terminate your account following a completed investigation that confirms a serious or repeated violation of these Terms, or where a suspended account remains unremediated within 30 days of written notice from Binoova. An account terminated for fraudulent activity is permanently closed with no possibility of reinstatement. Binoova will report such cases to law enforcement and cooperate fully with any subsequent criminal or civil proceedings.

17.3 Termination by User

You may close your Binoova account at any time by submitting a written request to hello@binoova.com. Upon closure, your access to the Platform ceases immediately. You will have a 30-day window to export your data before it is scheduled for deletion in accordance with our data retention policy.

17.4 Effect of Termination

Upon account termination: (a) your right to use the Platform ceases immediately; (b) all active installment plans or savings group memberships are flagged as closed; (c) outstanding financial obligations between Merchants and Buyers or between Operators and Members remain directly enforceable between those parties independently of Binoova; and (d) Binoova retains all data required by applicable law.

17.5 Disclosure to Law Enforcement

Binoova will disclose User information to law enforcement agencies where compelled to do so by a valid court order, search warrant, or equivalent legal instrument. Binoova reserves the right to proactively report suspected criminal activity to relevant authorities where permitted by law, even absent a formal court order.

17.6 Reporting Platform Abuse

Binoova actively welcomes reports from end-users who believe they have been subjected to fraudulent, deceptive, or otherwise prohibited conduct by a Merchant or Operator using the Platform. Such reports may be submitted to hello@binoova.com and will be treated with appropriate confidentiality.

17.7 Survival of Obligations

Sections 14, 15, 18, 19, 20, 21, 22, and 23 of these Terms shall survive any suspension or termination of your account and remain in full legal effect.

18 Intellectual Property

18.1 Binoova's Intellectual Property

The Binoova Platform — including its design, source code, user interface, content, trademarks, trade names, logos, and all other intellectual property — is the exclusive property of Binoova Digitals Ltd or its licensors. All rights are reserved. No part of the Platform may be reproduced, distributed, modified, adapted, publicly displayed, or used to create derivative works without Binoova's prior express written consent.

18.2 User Content Licence

By submitting content to the Platform (including business information, logos, or customer data), you grant Binoova a limited, non-exclusive, worldwide, royalty-free licence to use, process, and display such content solely for the purpose of delivering the Platform's services to you. You retain full ownership of your content at all times.

18.3 Feedback

If you provide Binoova with suggestions, ideas, feedback, or enhancement requests relating to the Platform, you grant Binoova an irrevocable, perpetual, unrestricted right to use such feedback freely and without any obligation of compensation to you.

19 Limitation of Liability

19.1 Disclaimer of Warranties

The Binoova Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by Nigerian law, Binoova expressly disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

19.2 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, Binoova shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, loss of profit, loss of data, loss of business opportunity, or business interruption — arising from your use of, inability to use, or reliance on the Platform, even if Binoova has been advised of the possibility of such damages.

19.3 Maximum Liability Cap

Binoova's total aggregate liability to you for all claims arising from or related to the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the greater of: (a) the total subscription or service fees actually paid by you to Binoova in the 12 calendar months immediately preceding the event giving rise to the claim; or (b) Five Thousand Naira (₦5,000).

19.4 No Liability for Third Parties

Binoova is not liable for the acts, errors, omissions, fraud, or insolvency of Payment Partners, other Users, telecommunications providers, network operators, or any other third party involved in the delivery of services connected to the Platform.

19.5 Force Majeure

Binoova shall not be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including natural disasters, pandemics, acts of government or regulatory authorities, power failures, internet infrastructure disruptions, industrial action, or civil unrest.

20 Indemnification

You agree to defend, indemnify, and hold harmless Binoova Digitals Ltd, and its directors, officers, employees, agents, and authorised partners, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising directly or indirectly from:

• Your use of or access to the Platform.
• Your violation of any provision of these Terms or any applicable law or regulation.
• Any third-party claim arising from goods, services, installment agreements, or savings arrangements you facilitate through the Platform.
• Any inaccurate, false, or misleading information you provide to Binoova or to other Users.
• Your negligence, wilful misconduct, or fraudulent behaviour.

Binoova reserves the right to assume exclusive control of the defence and settlement of any matter for which you are required to indemnify us, at your cost. You agree to cooperate fully with Binoova's defence of any such claim and to refrain from settling any such claim without Binoova's prior written consent.

21 Dispute Resolution

21.1 Informal Resolution First

Before initiating any formal legal proceedings against Binoova, Users agree to attempt in good faith to resolve the dispute informally by contacting our support team at hello@binoova.com. Binoova will endeavour to acknowledge the complaint and propose a resolution within 14 business days of receipt.

21.2 Mediation

If informal resolution fails within 30 days of the initial complaint, the parties may agree to refer the dispute to a mutually agreed, independent mediator. The costs of mediation shall be shared equally between the parties unless the mediator orders otherwise.

21.3 Arbitration

Where mediation fails or is not agreed upon within a further 14 days, the dispute shall be finally and conclusively resolved by binding arbitration conducted in Lagos, Nigeria, under the Lagos Court of Arbitration Rules (or such alternative arbitration rules as the parties may agree in writing). The arbitrator's award shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a Nigerian court of competent jurisdiction.

21.4 Regulatory Remedies

Nothing in these Terms limits your statutory right to file a complaint with applicable Nigerian regulatory bodies, including the Federal Competition and Consumer Protection Commission (FCCPC) or the Nigeria Data Protection Commission (NDPC).

22 Governing Law & Jurisdiction

These Terms of Service and any dispute, controversy, or claim arising out of or in connection with them — or their subject matter, validity, formation, or termination — shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without reference to its conflict of law principles.

Subject to the arbitration provisions in Section 21, you and Binoova irrevocably submit to the exclusive jurisdiction of the courts of Lagos State, Nigeria for the resolution of any disputes not resolved through arbitration.

For Users in Liberia and other supported countries, Nigerian law governs these Terms in their entirety. However, Binoova will endeavour to comply with locally applicable consumer protection legislation in supported jurisdictions to the extent reasonably practicable.

23 Changes to These Terms

Binoova reserves the right to update or modify these Terms at any time to reflect changes in the law, our services, or our business practices. For material changes, we will notify registered Users via email to their registered address and through a prominent in-app notice at least 14 days before the revised Terms take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. For non-material changes — such as typographical corrections, grammatical improvements, or minor clarifications that do not affect your rights — Binoova may update the Terms without advance notice.

If you disagree with any revised Terms, your sole remedy is to cease using the Platform and close your account before the effective date. Continued use of the Platform after the revised Terms take effect constitutes your full and unconditional acceptance of the changes.

24 Contact Information

For any questions, complaints, formal notices, or enquiries relating to these Terms of Service, please contact Binoova through the following channels: